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NBC Processing Times: USCIS

Vintage Watch Close-up 148227778, National Benefits Center NBC Processing Times: USCISUSCIS National Benefits Center serves a unique role within USCIS as part of the Field Operations Directorate. NBC opened in 2001 in Lee’s Summit, Missouri; its original name was the Missouri Service Center. This is why NBC receipt notices begin with the letters “MSC.” Below are updated NBC processing times as of August 31, 2016, posted October 18, 2016.

NBC’s primary mission is to prepare immigration applications for adjudications that require an interview at a USCIS Field Office. Preparing such an application requires considerable time and effort, including background and security checks and reviewing evidence to support eligibility.

NBC Processing Times as of August 31, 2016 (USCIS National Benefits Center), Posted October 18, 2016

NBC Processing Times

The term NBC Processing Times is sometimes a misnomer since NBC does not determine processing times for I-485 and N-400 applications, which constitute the majority of its workload. NBC does not determine processing times for those case types because NBC does not conduct final adjudication of those cases. Rather, a USCIS Local Field Office adjudicates I-485 and N-400 applications. So, each Local USCIS Field Office determines processing times for I-485 and N-400 applications. For N-400 and I-485 processing times, please check local USCIS Field Office processing times.

NBC Workload and Procedure

As noted, NBC’s largest workload is I-485, Application to Register Permanent Residence or Adjust Status and N-400 Application for Naturalization.
In the I-485 process, applicants must provide all initial evidence before USCIS can schedule an interview at a local USCIS Field Office. Missing evidence will trigger a Request for Evidence (RFE) from NBC. An RFE places a hold on the I-485 application, as well as any associated applications filed with it (e.g., Form I-130, Form I-765, Form I-131) until NBC receives any missing initial evidence.
Missing evidence will not delay N-400 processing at NBC. But if an applicant does not provide missing evidence at the N-400 interview, this may delay adjudication, or USCIS may deny the N-400.

Contacting NBC

Applicants can contact the National Customer Service Center (NCSC) at 1-800-375-5283. The telephone representative will send an electronic message to NBC. NBC answers queries within 15 days, and answers expedite requests for certain applications within 5 days.